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Meet the Staff That Has Earned a 97% Satisfaction Rating.
October 8th, 2013

Ever call your TV or phone company and have to hit numbers, speak slowly to a robot, or wait on hold for hours at a time? Call us old-fashioned, but we think you deserve more. At BusTracks, when you call in, technology will not be answering your phone call. We promise a person, every time. In fact, our current clients are raving about our customer service team. So we’ve decided to introduce them. Below is the team that handles all questions, with care, each and every time.

kevin

Kevin is our specialist in Route Analysis and Redistricting.  He takes student and bus data from our customers, places those students/routes/stops on the nationwide DeLorme map software, and analyzes it for a more efficient plan.  When districts close a school, Kevin helps to reroute the overall scheme.  He also answers calls from customers to give them any support that they may need.

 

kathy

Kathy had no difficulty learning the Customer Support position, since she used BusTracks for several years at her previous position as Assistant Director of Transportation & Food Service at Bellefonte Area School District.  She assists our customers not only with the day-to-day questions about the operation of BusTracks, but she has also been helping them with year-end rollovers, state reports, updates, and  GPS data downloads, since September 2012.

 

jimbutler

You do not have to waste time going through a lengthy phone system, pressing “1” for English, and so on, when you call our office.  Jim Butler is the “real person” who will likely answer.  Jim manages the phone traffic and directs the calls to the appropriate person.  He also works with Kevin Warner on Route Analysis projects and does GPS support.

 

jimfilling

For any sales questions, including Software Sales and GPS Sales, Jim Filling is the man to contact. He can guide you through the many options that BusTracks has to offer your school. He works with Amy Mescia of Oscar Design Studio in Philadelphia, to successfully market the BusTracks products.


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